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Terms & Conditions

1. Acceptance of Terms

By placing an order with Float Balloons and Gifts, you agree to comply with and be bound by the following terms and conditions. Please read this agreement carefully before making a purchase.

2. Orders and Payment

  • All orders are subject to availability and confirmation of the order price.

  • Payment must be received in full before orders are processed and dispatched.

  • We accept payment through card, phone or in person in store.

3. Shipping and Delivery

  • We aim to deliver your order within the specified time frame, but delivery times may vary due to circumstances beyond our control.

  • Delivery charges are calculated based on the destination and weight of the package.

  • Someone must be present at the delivery address to receive inflated balloons. Once delivered, Float Balloons and Gifts is no longer responsible for the balloons.

4. Delivery of Inflated Balloons

  • It is the customer's responsibility to ensure that someone is home to receive the inflated balloons at the specified delivery time.

  • If no one is home, we will attempt to contact the customer for further delivery instructions additional delivery fees may apply.

  • If the customer instructs us to leave the balloons at the address, Float Balloons and Gifts bears no further responsibility for the balloons.

  • If redelivery is required due to customer request or inability to deliver on the first attempt, an additional delivery fee will be applicable. Please note if the balloons are redelivered the following day they will not be reinflated.

 

Please note that once the inflated balloons are delivered according to the customer's instructions, Float Balloons and Gifts is no longer responsible for any damages, deflation, or issues that may arise.

5. Return Policy

  • Items can be returned within 7 days of receiving the order.

  • No refund or return is available for inflated balloons or food items due to their perishable nature.

  • To initiate a return, the buyer must contact us within 7 days of receiving the order.

  • Items must be returned at the buyer's expense, unopened, unused, and in good condition.

  • Refunds will be processed within 5 business days after receiving the returned items.

 

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the order.

  • We may request photographic evidence of the damaged or defective item before processing a replacement or refund.

 

7. Cancellation

  • Orders can be canceled within 24 hours of placing the order.

  • After 24 hours, cancellations will not be accepted as the order would likely have been processed and prepared for shipping.

 

8. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, and software, is the property of Float Balloons and Gifts and is protected by copyright laws.

 

9. Limitation of Liability

  • Float Balloons and Gifts shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.

 

10. Changes to Terms and Conditions

  • Float Balloons and Gifts reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

 

By making a purchase from Float Balloons and Gifts, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us at floatballoonsandgifts@hotmail.com or 03 9853 3688

 

Thank you for choosing Float Balloons and Gifts for your balloon and gift needs!

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